Hotel Wellness assumes full responsibility for the daily operation of your hotel spa, applying clearly structured processes, defined operational standards (SOPs), and strict quality protocols that ensure consistent performance, smooth functionality, and exceptional service quality.
We offer two flexible collaboration models for the operation of the wellness and spa department — Management or Space Lease — allowing each hotel to select the solution that best aligns with its strategic objectives.
Regardless of the selected model, our experienced team of specialized consultants provides ongoing support, ensuring seamless organization and efficient spa operations.
Our ultimate goal is to deliver a refined and holistic wellness experience for your guests, while simultaneously developing a spa operation that ensures long-term, sustainable profitability for your hotel.
This stage begins before the start of the season and is completed approximately one month prior to the spa’s opening day, including the following services:
1) Spa menu creation.
2) Cost analysis of all SPA treatments.
3) Invoice policy.
4) The Spa location is evaluated, suggestions and solutions for improvement are proposed.
5) More appropriate and efficient management of the following facilities
• Cabins
• Communal areas
• Service areas
6) Selection of appropriate attire, functional supplies, and consumables for the most proper operation of the center.
7) Defining & creating all products and services – creating packages.
8) Defining a retail plan.
9) Selecting and training of Spa Manager and related staff. Necessary (numerically) staff for the smooth beginning of the center.
• Salary negotiation
• Training for the product
• Training for the offered services
• Training for the product sales
10) Preparation of documents and manuals, which refer to the spa operation, maintenance, hygiene, safety as well as website design.
11) A job description, for all the working positions, is prepared.
12) Preparation of educational manuals (for offered services, client management, sales, etc).
13) Budget for equipment and operational expenses.
This stage starts a month before the beginning of the SPA operation and it is completed the first day of the SPA operation, offering the following services:
1) Personnel internship in client management with scenarios and real operating conditions.
2) Therapists’ training on the services, as well as the treatments the SPA will offer.
3) Inspection of facilities in operating conditions and troubleshooting.
4) Completion of orders to suppliers for cosmetics and consumables.
5) Finalization, participation in the creation and printing of operating forms, final customer management process, questionnaires, medical history and training of the hotel personnel in the services of the spa center and its facilities.
This stage starts the first day of the SPA operation and it is completed a month after the last day of its operation, and includes:
1) Budget finalization and monitoring.
2) Quality management through specific check points daily.
3) Daily turnover analysis and dynamic actions to achieve it.
4) Monthly cost monitoring.
5) Collaboration with all the departments of the hotel for effective promotion of the SPA center.
